Privacy Policy

Introduction

GentleScene Knitworks respects your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you use our knitting education platform and services. By accessing our website or enrolling in courses, you agree to the practices described here.

Information We Collect

We collect personal information to deliver and improve our courses. This includes:

• Name, email address, and phone number when you create an account or contact us.
• Payment details for course purchases, processed securely through third-party providers.
• Usage data such as course progress, pages visited, and device information.
• Optional profile details like knitting experience level and preferences.

How We Use Your Information

Your data enables us to:

• Provide access to premium knitting courses and track your learning.
• Process transactions and send course confirmations.
• Personalize recommendations based on your progress and interests.
• Improve our platform through analytics and user feedback.
• Communicate updates, new course releases, and support.

Cookies and Tracking

We use essential cookies to remember your theme preference, login status, and cart contents. Analytics cookies help us understand engagement. You can manage preferences through your browser settings. See our full cookie details in the banner at the bottom of this page.

Data Sharing and Security

We never sell your personal information. Limited sharing occurs with trusted service providers such as payment processors and email delivery services, who are contractually bound to protect your data. All information is encrypted in transit and stored securely. We follow industry-standard security practices to prevent unauthorized access.

Your Rights

You have the right to access, update, or delete your account data at any time. You may also request a copy of your data or opt out of marketing emails. To exercise these rights, please email us at the address below. We respond to all verified requests within 30 days in compliance with applicable regulations including GDPR and CCPA.

Children’s Privacy

GentleScene Knitworks courses are intended for adults. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a minor, we will delete it promptly.

Changes to This Policy

We may update this policy periodically. Continued use of our site after changes constitutes acceptance. The current version will always be posted here with the date of the latest update.